When your network goes down, it can be expensive. If your business relies on the internet to maintain day-to-day business operations, keep in touch with customers, and take orders, even a minor network outage can quickly spiral into lost revenue.
That’s where Incident Management comes in. Incident Management is an IT term that refers to getting network functionality restored after an incident disrupts it. This incident can be anything, from a minor glitch in your network, to someone launching a DDoS attack against your business.
According to Tech Targe, there are three level of priority regarding incidents. The first is common issues for service not working as well, like password resets or computer troubleshooting. Level two involves issues that are similar in nature, but require more training to resolve, like incorrect configuration and network slowdown. The third level focuses on major incidents that result in business operations being suspended.
As more businesses rely on managed IT services, they’re also outsourcing their incident management. There are several cost-effective, robust alternatives that monitor and address incidents.
Let’s take a look:
1) VictorOps
VictorOps aims to support IT professionals by helping them receive the correct alerts and notifications at the correct time. Because IT professionals can focus more on the alerts they’ve received, they can resolve the issues more quickly. According to their website, VictorOps “aligns log management, monitoring, chat tools, and more, for a single-pane of glass into system health.” It also features plenty of integrations with software your business is already using.
2)Resolver[
Resolver boasts that it can support incident tracking across an enterprise-sized system. It also features robust risk-management and risk-assessment tools as well. Resolver features easy-to-understand data visualization and real-time alerts that help IT professionals make informed decisions. They pride themselves on being “data driven,” but may be a bit large of a solution for a small business.
3) Form.Com
Form.Com automates incident reporting to create better documentation. From there, IT professionals can create solutions and workarounds to prevent incidents from happening again. Professionals can also automate their workflows. The result? A more robust network that’s able to quickly and agilely adapt to incidents.
4) Fresh Service[
Fresh Service distinguishes itself by offering fast incident resolution. You’ll love the fast, easy way you can assign tickets, prioritize workflows, and automate processes. They also discuss how their product helps professionals find the root cause of problems, link them to other incidents, and more.
Need help finding the right Incident Management Software for you? Vodigy Software helps small business owners make informed decisions about their network and IT services. Contact us today!
