Challenges, adaptation, and innovation are some of the key drivers for our continued success as beings in this universe. After all, a world that remained static would be very boring. However, behind every reveal or revelation is a rigorous process that enables us to reach well beyond what we thought possible, no matter the field or industry.
While the label has changed a few times over the years, the basis of driving success by implementing a plan for perpetual improvement remains the same. Here at Vodigy we refer to this process as a continuous cycle of improvement and we have made it an integral part of providing quality service to our clients.
Introducing VSEP
Utilizing the cycle of continuous improvement and our dedication to best serve our clients, Vodigy has implemented full-scale business and service methodology – the Vodigy Service Excellence Program (VSEP).
VSEP is part designed and inspired by world-class business process improvement tools such as Six Sigma and Lean for Manufacturing. Our process is made up of five componential tools: Discovery, Analyzation, Solutions, Implementation, and Reviews. Utilization of these tools help to ensure industry best practices are being continuously leveraged, consequently enabling Vodigy to deliver repeatable high-quality customer service and quantifiable process improvement.
Let’s Break it Down
Discovery – Customer requirements are defined.
Analyzation – Data is assessed including infrastructure surveys and risk assessments.
Solutions – Findings and recommendations are discussed thoroughly with the client.
Implementation – Customer onboarding and solutions are put into place.
Reviews – Each quarter, we meet with our clients specifically to discuss strategy and strengthen communication.
Check out our infographic here for those who prefer an accompanying visual representation.
The best part? This process never ceases. We will continually move through this process with the utmost diligence to thrust your business technology forward.
What goes on in these Quarterly Meetings?
Vodigy firmly believes that optimizing your technology infrastructure means adding a human touch. That is why we personally audit and analyze the previous quarter’s volume for each and every client. If deviations are identified, we then work collaboratively with clients to determine the root cause and create actionable items intended to reduce or eliminate incidents.
We aim to propel your business with the use of business technology and to overall enhance end user experience. Therefore, Vodigy promises to fully disclose and discuss all options on the table.
We are all still learning
You may be surprised that many famous actors, musicians, or artists still take lessons from their mentors. Why? Because we are never done improving. Even someone seemingly at the top of their game still has something to learn and that’s why the continuous cycle of improvement is so important.
Partner with Vodigy to take advantage of our commitment to service excellence.
Now, are you ready to Unleash the Power of IT? We are too, let’s chat.
