So, you’ve finally done it — you’ve met with vendors, had a technology firm advise you, and procured the best possible software for your business. Fast forward a month or two, and things around the office seem the same. You’re running into the same common problems and answering the same questions.
You might think it seems like that software wasn’t that good after all. But the hard truth to accept is that you may have failed to implement your software into your business correctly. With a few minor fixes, the software you bought can help your business grow — and fulfill all the promises the software vendor made.
If you’re struggling to implement your software correctly, read on to discover how to remedy the most common problems.
No one’s using the software
It can be very frustrating to procure an excellent piece of software, only to have your team ignore it. Often, people fear change and cling to their old ways. Whether your team is full of people who believe older is better, or people who simply don’t want to learn a new program, your employees can be obstacles to implementing your software correctly.
The fix: software classes and checkups
It may seem counterintuitive to hold software classes for your new software. You most likely purchased the software to save time and money. But having a software class for your key employees can help people overcome their fear of the program. It can also educate them on how to better use it. Ask your managed service provider if you can have someone help teach a class on implementing the software, or find a bright, motivated employee to do it.
After the class, it’s important to stay on top of whether or not people are using the software. Make it clear that you will be following up with your team-members — but frame it less as you’d better use this software, and more as how is the software affecting your day-to-day work?
The software isn’t working as well as it should
Maybe your team is dedicated to improving day-to-day operations. They’re trying their best to use the software, but they can’t get it to work. These issues can be frustrating. But if you’ve already educated your key team members on the software’s use, it’s entirely possible that the issue could lie in the software itself.
The fix: contact your managed service provider (MSP)
Most business software comes with a myriad of functions and capabilities. Even educated team members might not be aware of all the ins and outs. Contacting your MSP with your concerns can help allay some of the problems.
Need an MSP to help implement your business software? Call Vodigy! Vodigy helps small and medium-sized businesses step into 2020 with the power of technology on their side.
