Technology continues to shape the face of businesses, from enterprise to startup.
For many small and medium-sized business owners, it can be challenging to remain up-to-date on every new tech trend. So, we’ve compiled a list with the most important tech in 2020 as a starting point.
As we enter 2020, Vodigy hopes you’ll take advantage of technology to run your business more efficiently, connect with customers, and grow your bottom line.
Data Analytics
Data analytics help a wide variety of small businesses make important decisions. And data can provide insights into every part of your business, from which products sell the most, to which employees perform the best. Business owners are relying on software programs like ERPs, WMS, and HR applications to capture and display data. These programs often allow you to view pie charts and graphs, which easily explain actionable insights. Some businesses are even going as far as to hire full-time data analysts to drive growth.
Open Communication through Technology
According to Gensler’s U.S. Workplace Survey, 43% of employees report being happier when communication is open and encouraged in the workplace. Encourage your employees to communicate through technology, like Trello or Asana. These programs allow employees to chat with one another, assign tasks, and keep on top of due dates.
You can also reduce your number of in-person meetings. Employees often report that useless meetings are a big source of frustration. So, leave the meeting in 2019 by allowing employees to connect online via chat, or an online video solution like Zoom.
Human Resources
HR continues to evolve, thanks to advances in HR technology. Software programs provide a more robust experience for employees, and help small businesses with everything from recruitment to onboarding to continuing education. An ATS, or Applicant Tracking System, can help you wade through hundreds of applications to make the best choices.
Customer Reviews
Customer reviews will remain a vital source of innovation in 2020. Allowing your customers to leave reviews online can provide a wellspring of important information on how to run your business. They also allow you to quickly address customer concerns. Thanks to software programs like Yext, which allow you to manage your online reputation, you can pinpoint customer issues quickly.
The Bottom Line
Technology plays an ever-increasing role in how small businesses work. If you want your business to grow faster, run more efficiently, and improve in 2020, invest in tech.
Need help finding the tech that’s right for you? Call Vodigy! We help small- and medium-sized businesses choose the right technology to help them grow. We hope to support your business in 2020!
